Frequently asked

questions

Have questions about our delivery service, product offerings, or just curious about how to place an order and what to expect? No worries. You’ve come to the right place. Scan some of our Frequently Asked Questions below to find the answers you seek.
If there’s something we didn’t cover, feel free to contact us for more information.

Can I call for support?

Give us a ring at (818) 778-6707 for immediate assistance.

How old do I have to be to order delivery?

Recreational customers are able to order cannabis delivery with a valid government ID proving you are over the age of 21.

Medical customers are able to order cannabis delivery with a valid government ID proving you are over the age of 18 AND an original valid Doctor’s Recommendation issued in the state of California.

What forms of ID are accepted?

Your state driver’s license, state identification card, or passport can work as a valid form of identification. Your ID must be valid and have a future expiration date in order to be accepted.

What is your delivery range?

We offer free deliveries to the following zip codes in the San Fernando Valley:
91303, 91305, 91306, 91316, 91324, 91325, 91328, 91329, 91330, 91331, 91335, 91337, 91343, 91356, 91357, 91364, 91367, 91371, 91401, 91402, 91403, 91404, 91405, 91406, 91407, 91408, 91409, 91410, 91411, 91412, 91413, 91416, 91423, 91426, 91436, 91470, 91482, 91495, 91496, 91499, 91601, 91602, 91603, 91604, 91605, 91606, 91607, 91608, 91609, 91610, 91611, 91612, 91614, 91615, 91616, 91617, 91618

What types of payment do you accept?

We currently accept cash only.

Do I have to create an account to order delivery?

Yes. Fill up your shopping cart and you’ll be prompted to create an account during checkout. When you come back to order again, just login and all your account details will be saved.

May I tip the driver?

Tips are appreciated, but not required. Our team works hard to provide you with five star service and we are grateful for any gratuity that you contribute. 

Ready for a More Reefined Cannabis Experience?

Save 25% On Your First Purchase

When ordering from The Reefinery as a brand new, first time customer we'll hook you up with some perks! Save 25% on your first online purchase. Just apply the discount code "firstorder" at checkout. If you're a regular customer, don't sweat! Check out our deals page to see exclusive offers and discounts that will surely keep you coming back for more.

 

CODE: FIRSTORDER